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Veeva User Groups and Communities

Online Communities (Veeva Connect Portal)

  • Veeva Connect (Customer Community Portal) – An official online platform for Veeva customers worldwide to network and get support. It hosts a “rich community of Veeva users around the world” where peers share insights, ask questions, and interact with Veeva experts (Support and Community | Veeva). The portal includes product-specific forums (for example, a Vault for Developers community forum on Veeva Connect is available for Vault admins/developers) (Vault Java SDK Documentation). Industry focus: All life sciences (pharma, biotech, medtech, etc.) using any Veeva product. Member size: Global user base (Veeva has 1000+ customers, so the community spans thousands of users). How to join: Access requires a Veeva customer login – users request a new account if needed and then log in via the Veeva Support & Community site (Support and Community | Veeva) (Veeva Connect is the customer community accessible after login). Participation is complimentary for customers.

  • Veeva Support Portal & Knowledge Base – Part of the same online ecosystem, the support portal allows issue ticketing and houses community-driven content. It’s primarily for product Q&A and knowledge sharing among customers and Veeva experts. (Access is via the Veeva Connect login as above.) Note: Veeva’s support site historically used a Zendesk portal for help tickets, while community content and best-practice sharing are now consolidated under Veeva Connect. Industry focus: All Veeva customers (no specific industry segmentation). Member size: Not publicly listed, but open to all customer contacts. How to join: By logging in with a customer account (same as Veeva Connect).

LinkedIn User Groups (Customer-Led Communities)

  • Veeva Quality Community (LinkedIn Group) – A private LinkedIn group for Veeva’s Quality product users (e.g. Vault QualityDocs, Vault QMS users in pharma, biotech, medtech). It was established to let quality professionals “connect with peers within the Veeva Quality Community and ask, share, or learn about best practices, Veeva news and events, or other quality information” (Veeva&U Quality User Community March 05, 2019). The group is global in scope and includes Veeva customers (and even alumni and industry thought leaders in quality). Member size: Not published, but it’s a worldwide group of Veeva Quality product users (membership is restricted to verified customers/community members). Veeva moderates the discussions; members are expected not to post support issues (those should go to the support portal) (Veeva&U Quality User Community March 05, 2019). How to join: Request access via the LinkedIn group link (the group is unlisted in search, so one must use the direct URL and ask to join). Only Veeva customers or invited quality community members are approved, as “only customers/quality community members will be allowed to join” and Veeva group managers moderate the membership and posts (Veeva&U Quality User Community March 05, 2019). *(Example group URL: *“Veeva Quality Community” on LinkedIn (Veeva&U Quality User Community March 05, 2019).)

  • Other LinkedIn Groups – In addition to the quality group, Veeva has encouraged similar peer communities on LinkedIn for other domains. For instance, there have been user community groups and working groups formed around clinical operations and regulatory topics (often spin-offs of Veeva’s “&U” user community meetings). While specific LinkedIn group names are not publicly advertised by Veeva, customers often network via LinkedIn. One example is the Veeva Vault Clinical user community webinars (Veeva & U Clinical) which supplement online discussions (07 Mar 2019 EU Veeva & U Community Webinar - Quality Oversight of CROs FINAL for distribution). Generally, the industry focus of such LinkedIn groups aligns with a particular Veeva solution area (e.g. Quality, Clinical, Regulatory). Member size: Typically hundreds of members (from various companies) if the group gains traction. How to join: These groups are usually private; joining requires either an invitation or a request to group admins (often facilitated by Veeva’s customer success team at user meetings). Checking Veeva’s customer communications or asking a Veeva representative is a good way to discover if a LinkedIn community exists for a specific product area.

Regional Community Forums (In-Person User Group Meetings)

  • Veeva Community Forums (Local User Meetings) – Veeva hosts in-person user group forums in various regions to bring customers together on a smaller, local scale. In 2024, for example, Veeva ran Community Forum meetings in five U.S. locations: Philadelphia area, San Francisco Bay Area, Boston, Chicago, and central New Jersey (Community Forums | Veeva) (Community Forums | Veeva). These forums typically gather local pharmaceutical and biotech customers (often commercial operations and medical affairs users) for a day of learning and networking. Agendas include product updates, customer case studies, and roundtables with Veeva product experts. Industry focus: Primarily pharma and biotech (commercial and medical teams), though all life sciences companies in the region using Veeva are welcome. (Some forums may target a specific domain; e.g. a “Veeva Network & OpenData Community Forum” was held virtually for data management professionals (Community Forums | Veeva).) Member size: Each local forum usually sees on the order of tens to a few dozens of attendees (e.g. users from the regional pharma/biotech companies). How to join: Veeva announces these on their events page – interested customers register online once registration opens. Attendance is typically free for customers, and space is limited to venue capacity. Simply sign up through the Veeva website event link (or via invitation emails Veeva sends out to customers in the area).

  • International Community Forums – Similarly, Veeva holds local forums across Europe and other regions. For instance, in 2025 there are Community Forum events planned in countries like Switzerland, Germany, the Nordics, Italy, France, UK & Ireland, and Benelux (Community Forums | Veeva Systems EU) (Community Forums | Veeva Systems EU). These sessions let regional users discuss local market trends and share best practices in their native language or regional context. Industry focus: Life sciences (mostly pharma/biotech, focusing on commercial Veeva solutions in these forums). Member size: Varies by country – often dozens of attendees representing local affiliates of pharma companies. How to join: Through Veeva’s event sign-up page for that country’s forum. Veeva often provides a registration form or a “notify me” list for upcoming community forums (Community Forums | Veeva Systems EU), and then an email invitation is sent. Like the U.S. forums, these are complimentary for customers.

Industry-Specific User Conferences (Veeva Summits)

  • Veeva Commercial & Medical Summit (Pharma/Biotech) – This is Veeva’s flagship annual conference for its pharmaceutical and biotech customers in commercial and medical affairs roles. It’s known as the largest commercial and medical affairs event in the life sciences industry, with attendance expected at over 1,600 life sciences professionals in recent years (CEOs Leading Scientific Breakthroughs at Otsuka and Spark Therapeutics to Keynote Veeva Commercial & Medical Summit | Veeva). For example, the 2018 North America summit drew 1,600+ attendees, and the event has only grown since (CEOs Leading Scientific Breakthroughs at Otsuka and Spark Therapeutics to Keynote Veeva Commercial & Medical Summit | Veeva). Locations: Held annually in North America (usually in the U.S. each spring) and in Europe (each fall), with occasional editions in Asia (China, Japan) (CEOs Leading Scientific Breakthroughs at Otsuka and Spark Therapeutics to Keynote Veeva Commercial & Medical Summit | Veeva). The 2025 Commercial Summit U.S. is in Boston (May 13–14, 2025) and the 2025 Commercial Summit Europe in Madrid (Nov 4–6, 2025) (TMF Innovation Forum Register | Veeva). Industry focus: Pharmaceuticals and biotech – content covers CRM (sales), multichannel marketing, medical affairs, and related commercial topics for drug manufacturers. Member size: Thousands of participants (typically 1,000+ from hundreds of companies globally). How to join: Customers and invited guests register via the Veeva Summit website. Registration is free for Veeva customers and qualified industry professionals (Veeva explicitly makes these summits complimentary for customers) (Veeva Announces Medical Device & Diagnostics Summit 2020 - Veeva MedTech). Simply sign up online; slots are generally guaranteed for customers, while others (like prospective customers or partners) attend by invitation.

  • Veeva R&D and Quality Summit (Pharma/Biotech) – Another major annual user conference, focused on clinical, regulatory, and quality solutions for pharma/biotech. Veeva typically hosts this in the U.S. and Europe each year (e.g., 2025 R&D and Quality Summit Europe in Madrid on June 4–5, and U.S. Summit in Boston on Sept 2–4) (TMF Innovation Forum Register | Veeva). Industry focus: Pharmaceutical and biotech companies – attendees are from R&D departments (clinical operations, clinical data, regulatory affairs) and quality assurance/quality management. They come to hear product roadmaps for Vault Clinical, Vault RIM, Vault Quality suites, and to share best practices on clinical trial management, regulatory submissions, QMS, etc. Member size: Several hundred attendees typically (exact numbers vary, often on the order of 500+). How to join: Similar to the Commercial Summit – via online registration. It’s free for customers; Veeva often invites all customers using Vault R&D or Quality applications. (The event is marketed as a community knowledge-sharing conference and draws a large crowd of active users.)

  • Veeva MedTech Summit (Medical Device & Diagnostics) – A dedicated summit for medical device and diagnostics industry customers, recognizing the distinct needs of medtech companies. Started in 2020, this summit has both a U.S. edition and a European edition annually (for example, in 2025 the MedTech Summit U.S. is in Austin, April 28–30, and MedTech Summit Europe in Madrid, Nov 10–12) (TMF Innovation Forum Register | Veeva). Industry focus: MedTech – attendees are from medical device and diagnostics companies across quality, regulatory, clinical, and commercial functions. The content addresses how medtech firms use Veeva’s solutions (such as Vault Quality, RegulatoryOne, clinical suites, or the new Vault CRM for MedTech). Member size: Growing community – “more than 70 medical device and diagnostics companies, including 8 of the 10 largest” were using Veeva as of the 2020 summit launch (Veeva Announces Medical Device & Diagnostics Summit 2020 - Veeva MedTech). Summit attendance likely includes dozens of these companies. In other words, expect a few hundred attendees (including many top medtech firms). How to join: By registering on Veeva’s summit page. The MedTech Summit, like other Veeva summits, is complimentary for customers and invited guests (Veeva Announces Medical Device & Diagnostics Summit 2020 - Veeva MedTech). MedTech customers receive invites, and others can request to attend via the event site.

(Note: All Veeva Summits above are high-profile user group events meant for learning and networking. They often feature keynote presentations by industry leaders and Veeva executives, product breakout sessions, and opportunities to meet peers. They serve as annual gathering points for the Veeva user community in each segment.)

Specialized Interest Groups and Meetings

  • Domain-Specific User Forums – Beyond the large summits, Veeva also facilitates more focused user group meetings for specific products or functional areas. For example, Veeva has run a TMF (Trial Master File) Innovation Forum, which is an exclusive gathering of clinical operations/document management leaders. In April 2025, a TMF Innovation Forum was held in Philadelphia as an invitation-only event for TMF executives in biopharma (TMF Innovation Forum Register | Veeva). This kind of forum allows a small group of customers in a niche discipline (in this case, heads of TMF and clinical document management) to share strategies and interact directly with Veeva’s product team in a focused setting. Location: Typically one city (e.g., Philadelphia for TMF forum) or virtual; often regionally targeted if in-person. Industry focus: Very specific to a domain – e.g. TMF forum = pharma/biotech clinical operations; there have been similar working groups for Vault CDMS (clinical data) users and for Regulatory Information Management users, usually conducted as webinars or roundtables. Member size: Limited (dozens of invitees) since these are targeted at senior practitioners in the domain. How to join: By invitation or application – Veeva usually invites key customer representatives (like a company’s TMF head) to these forums. Interested customers can often reach out to their Veeva Customer Success Manager to get involved in such special interest groups. Veeva also encourages ongoing discussion from these groups on Veeva Connect (for instance, after the TMF forum, attendees are directed to “join the conversation in Veeva Connect” to continue sharing information) (TMF Innovation Forum Register | Veeva).

  • “Veeva & U” User Community Meetings – In some cases, Veeva’s customer success team has organized user community webinars/meetings under the “Veeva & U” moniker (essentially, Veeva and You). These are typically informal knowledge-sharing sessions for specific product user communities. For example, in Europe 2019, a Veeva & U Quality User Community meeting was held (with an agenda of customer presentations on Vault QualityDocs topics) (Veeva&U Quality User Community March 05, 2019), and a Clinical User Community Webinar followed a few days later focusing on clinical trial oversight best practices (07 Mar 2019 EU Veeva & U Community Webinar - Quality Oversight of CROs FINAL for distribution). Industry focus: Corresponds to the product area (Quality = quality assurance in GxP industries; Clinical = clinical research in pharma/biotech). Member size: Small groups of active users – often 20–50 customer attendees on a webinar or in a conference room, plus Veeva staff. How to join: These are usually announced to customers of that product (via email or the support portal). Joining might be as simple as registering for a webinar or accepting a meeting invite. They are free and meant for knowledge exchange. Often, they lead to the creation of online community content (e.g. a LinkedIn group or shared Vault workspace for that user community) for continued collaboration (Veeva&U Quality User Community March 05, 2019).

Summary: Veeva has a robust ecosystem of user groups spanning online forums (the Veeva Connect portal communities open to all customers), LinkedIn groups for peer-to-peer networking (like the Quality Community group), regional meet-ups (Community Forums in various cities), and large-scale conferences sorted by industry (Pharma/Biotech Commercial Summit, R&D/Quality Summit, MedTech Summit). Membership in these groups is generally restricted to Veeva’s customers and partners, keeping the focus on user collaboration and best-practice sharing in the life sciences industry. To get involved, a Veeva user should leverage their status as a customer: create a Veeva Connect login, join any relevant LinkedIn or portal communities, and register for the in-person events or webinars that match their industry segment. All of these groups are designed to help pharma, biotech, medtech, and related sectors get the most value from Veeva’s solutions by learning from each other and from Veeva experts (Community Forums | Veeva) (Veeva&U Quality User Community March 05, 2019). Each community or event will have its own signup process (typically via Veeva’s website or LinkedIn), but nearly all are free of charge for customers and meant to foster an inclusive, knowledgeable user base.

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